Wynne Keenan

Improving our customer service on Twitter

Wynne Keenan, 16 April 2014 - DVLA Digital Services

On 21st May 2012 the digital communication team launched DVLA’s Twitter account with the aim of providing customers with helpful information, advice and corporate news. About 6 months later we started to reply to basic customer queries. In most cases, …

Using Twitter to improve a service

Wynne Keenan, 1 November 2013 - DVLA Digital Services

Not long ago I went to a conference and an analogy stuck with me...'you should see Twitter as the world’s largest focus group’, with responsibility for social media engagement it was something I was keen to introduce at DVLA. As …

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