Assisting customers with digital services
...Once the service is live, should a customer require assistance in viewing their driving record, they will be able to phone the DVLA contact centre for an agent to advise...
Customer insight in an Agile environment: NUX2
...process – for product development, strategy implementation, channel shift and of course ensuring that user interaction with us is a positive experience. The forty minutes I had on stage flew...
View Driving Record: October’s usability testing
...user testing on View Driving Record. Following on from the test we had conducted a fortnight before, these represented the ninth and tenth rounds of testing and we have learned...
IEP testing: why Agile works
...some of my views and experiences of the many changes I’ve seen in the way that I now work, as well as the various things that I have learnt since...
Testing for the Integrated Enquiry Platform
...made to the service including the order in which driving entitlements are displayed and the length of time penalty points remain on the licence. The great thing about this approach...