Assisting customers with digital services
...them or talk them through the process. In our lab we had the participant viewing the customer portal of view driving record whilst our observers were recording the action in...
Customer insight in an Agile environment: NUX2
...hear what I had to say. Throat dry but palms sweaty as they rest on the side of the podium, first slide of the presentation hovering on the screen behind...
View Driving Record: October’s usability testing
...user testing on View Driving Record. Following on from the test we had conducted a fortnight before, these represented the ninth and tenth rounds of testing and we have learned...
IEP testing: why Agile works
Having worked on the Integrated Enquiry Platform (IEP) project since the start of 2013 I would like to take this opportunity to pen this blog so that I can share...
Testing for the Integrated Enquiry Platform
My name is Jamie Trollope and although I have worked in the Customer Insight Team within DVLA for a number of years, I have only recently joined the exemplar project...