Although we’re in the run up to the Christmas break, our testing schedule hasn’t let up! In my last blog I talked about our intention to conduct a dedicated assisted digital test with customers. After some technical difficulties, and a …
Standing on a stage, lights dimmed except for the high-powered spotlight shining in my eyes. A room of 500 industry experts in web design, analytics and research all waiting to hear what I had to say. Throat dry but palms …
This past Monday, after a four and half hour drive from Swansea to Liverpool, we found ourselves checking into a hotel about 50 feet from the Echo Arena where, interestingly, the Arctic Monkeys were playing a gig. As much as …
Having worked on the Integrated Enquiry Platform (IEP) project since the start of 2013 I would like to take this opportunity to pen this blog so that I can share some of my views and experiences of the many changes …
My name is Jamie Trollope and although I have worked in the Customer Insight Team within DVLA for a number of years, I have only recently joined the exemplar project team as an Insight Manager. I’m extremely excited to be …
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