Assisting customers with digital services
...Once the service is live, should a customer require assistance in viewing their driving record, they will be able to phone the DVLA contact centre for an agent to advise...
Customer insight in an Agile environment: NUX2
...process – for product development, strategy implementation, channel shift and of course ensuring that user interaction with us is a positive experience. The forty minutes I had on stage flew...
View Driving Record: October’s usability testing
...user testing on View Driving Record. Following on from the test we had conducted a fortnight before, these represented the ninth and tenth rounds of testing and we have learned...
IEP testing: why Agile works
...being a member of an Agile project. Having worked at the DVLA for over 9 years I have been involved in various projects in which I have undertaken numerous roles,...
Testing for the Integrated Enquiry Platform
My name is Jamie Trollope and although I have worked in the Customer Insight Team within DVLA for a number of years, I have only recently joined the exemplar project...