Assisting customers with digital services
...them or talk them through the process. In our lab we had the participant viewing the customer portal of view driving record whilst our observers were recording the action in...
Jamie Trollope
Customer insight in an Agile environment: NUX2
...hear what I had to say. Throat dry but palms sweaty as they rest on the side of the podium, first slide of the presentation hovering on the screen behind...
View Driving Record: October’s usability testing
...user testing on View Driving Record. Following on from the test we had conducted a fortnight before, these represented the ninth and tenth rounds of testing and we have learned...
View driving record: user testing
As we get closer to the Beta phase of the 'view my driving record' service, our insight activities are gathering pace. September was another busy month of testing with the public. This time we travelled to Plymouth, and then just …
Testing for the Integrated Enquiry Platform
My name is Jamie Trollope and although I have worked in the Customer Insight Team within DVLA for a number of years, I have only recently joined the exemplar project...