Skip to main content
GOV.UK
Blog DVLA digital services
Organisations:
Driver and Vehicle Licensing Agency

Assisting customers with digital services

Posted by: Jamie Trollope, Posted on: 19 December 2013 - Categories: DVLA Digital Services

...them or talk them through the process. In our lab we had the participant viewing the customer portal of view driving record whilst our observers were recording the action in...

Read more of Assisting customers with digital services

Customer insight in an Agile environment: NUX2

Posted by: Jamie Trollope, Posted on: 20 November 2013 - Categories: DVLA Digital Services

...hear what I had to say. Throat dry but palms sweaty as they rest on the side of the podium, first slide of the presentation hovering on the screen behind...

Read more of Customer insight in an Agile environment: NUX2

View Driving Record: October’s usability testing

Posted by: Jamie Trollope, Posted on: 18 November 2013 - Categories: View Driving Licence

...user testing on View Driving Record. Following on from the test we had conducted a fortnight before, these represented the ninth and tenth rounds of testing and we have learned...

Read more of View Driving Record: October’s usability testing

A day in the life of an Agile tester

Posted by: Sarah Morgan, Posted on: 20 September 2013 - Categories: DVLA Digital Services

As part of the Digital by Default agenda, many government departments have switched from the traditional methods of developing software and adopted the Agile approach. Here at DVLA we are no exception. Having been a User Acceptance (UA) tester using …

Read more of A day in the life of an Agile tester - 11 comments

Related content and links

About the DVLA digital services blog

Keep up to speed on all things digital at DVLA. More about this blog.

Categories

Sign up and manage updates

  • Email
  • Atom

Follow us

  • Twitter
  • Facebook
  • LinkedIn
  • YouTube

Heard about the Inside DVLA blog?

Keep up to date with general news from DVLA. Read more.

Comments and moderation

DVLA blog participation and moderation guidelines

Useful links

  • All GOV.UK blogs
  • All GOV.UK blog posts
  • GOV.UK
  • All departments
  • Accessibility statement
  • Cookies
All content is available under the Open Government Licence v3.0, except where otherwise stated
© Crown copyright