Reviewing feedback and testing the service
During this time, we’ve been reviewing user feedback on the service, as well as carrying out usability testing - including those who have limited internet access or skills - to help us to improve the service. Users are asked to provide feedback within the service and over 60,000 a month chose to do so. We also take into account feedback gathered through our Contact Centre calls and use it to consider improvements to our online and telephone services.
We’ve listened and made changes
As well as increasing the check code validity period from 72 hours to 21 days, we’ve also introduced licence start and end dates on to the licence information summary, and made it easier for users to find the service through GOV.UK.
How to use our services
To check driving licence information online for your colleagues, customers or pupils you should use our Check Driving Licence service, and not access the driver’s record through our View Driving Licence service.
We’ve a number of other improvements and service changes to make in the coming months. Keep an eye out for updates - we’ll keep you informed on what’s changing via this blog.