https://dvladigital.blog.gov.uk/2015/11/03/check-driving-licence-service-were-making-improvements/

Check driving licence service - we’re making improvements

Since the abolition of the counterpart driving licence in June this year, our Share Driving Licence service has been used to generate over 2.8 million check codes in 205 countries.

Reviewing feedback and testing the service

During this time, we’ve been reviewing user feedback on the service, as well as carrying out usability testing - including those who have limited internet access or skills - to help us to improve the service. Users are asked to provide feedback within the service and over 60,000 a month chose to do so. We also take into account feedback gathered through our Contact Centre calls and use it to consider improvements to our online and telephone services.

We’ve listened and made changes...

As well as increasing the check code validity period from 72 hours to 21 days, we’ve also introduced licence start and end dates on to the licence information summary, and made it easier for users to find the service through GOV.UK.

How to use our services...

To check driving licence information online for your colleagues, customers or pupils you should use our Check Driving Licence service, and not access the driver’s record through our View Driving Licence service.

Digital Blog image - Check someone's driving licence information

Further changes

We’ve a number of other improvements and service changes to make in the coming months. Keep an eye out for updates - we’ll keep you informed on what’s changing via this blog.

3 comments

  1. Comment by Mel posted on

    I am impressed that government agencies have at last decided that instead of just talking and having meetings that end up in no improvement in the service that they offer to the public some agencies have taken ACTION and made things easier to use and access the information that is required in the 21st century by means other than call centres in far off places NOW that is easily available to the public,Great well done,Thanks,keep it up.
    Regards
    Mel

  2. Comment by Tony posted on

    Great news about the continued improvements.

    Could the driver's address also be included on the licence check page?

    • Replies to Tony>

      Comment by DVLA digital comms team posted on

      Hi Tony, we don’t currently have plans to add the address to the licence summary page as this is contained on the photocard licence. However I’d be interested in understanding more about why you need or want the address listed. Please feel free to e-mail me via serviceenquiries@dvla.gsi.gov.uk