In May, we blogged about our new Share Driving Licence service, which puts British driving licence holders firmly in control of who they share their most up to date driving licence information with.
The service allows users to generate a check code which they can share with a third party in order to prove their entitlement to drive – for example in response to a request from their employer, or when hiring a vehicle.
Since the abolition of the counterpart on 8 June 2015, the service has been in public beta. This means it is fully functioning and being used by the public whilst still being tested. The service is proving really popular – it’s been used over 1.4 million times since 8 June and currently has a customer satisfaction rating of 87.2%.
The beauty of beta testing is that we continually monitor the service and customer feedback to see if we can improve the service for the end user.
Some of the feedback we’ve had so far highlights that, for some, the 72 hours validity period when you generate a check code is not long enough. It’s clear that some users want the check code to last longer – particularly those who need it when they are travelling.
So we’ve listened.
Starting from today (10 July 2015), we’ve extended the validity period to 21 days. Car hire companies or employers will still need the last eight digits of the driver’s licence number to redeem the code. Of course, it can be cancelled at any time, putting the user in control of when their record can be accessed and by whom.
Our plan is to review this in three months once we’ve had sufficient further feedback from users and industry.
DVLA's lead service designer, Ryan Davies talks about how to share your driving licence information with hire companies and employers.