As we get closer to the Beta phase of the 'view my driving record' service, our insight activities are gathering pace. September was another busy month of testing with the public. This time we travelled to Plymouth, and then just …
As we have developed the view driving record service our aim has been to meet our user needs in everything we do. User Insight has been really useful in helping us to understand any privacy concerns our customers may have …
My name is Jamie Trollope and although I have worked in the Customer Insight Team within DVLA for a number of years, I have only recently joined the exemplar project...