Assisting customers with digital services
...Once the service is live, should a customer require assistance in viewing their driving record, they will be able to phone the DVLA contact centre for an agent to advise...
Sprint Share and beyond!
Following on from July’s SPRINT Alpha (which celebrated the best in digital and showcased the work being done around the UK to make services digital by default) this month’s Sprint Share event promised knowledge sharing and networking by bringing people together …
Customer insight in an Agile environment: NUX2
...process – for product development, strategy implementation, channel shift and of course ensuring that user interaction with us is a positive experience. The forty minutes I had on stage flew...
View Driving Record: October’s usability testing
...user testing on View Driving Record. Following on from the test we had conducted a fortnight before, these represented the ninth and tenth rounds of testing and we have learned...
Let's get digital
DVLA recently held a ‘Let’s get digital’ event in partnership with Swansea City Council’s Lifelong Learning Team which saw over 50 people attend. The aim of the event was to help people who have never used a computer go online. …
Using Twitter to improve a service
...were approached by the Service Manager and Product Owner on the view driving record exemplar project to see if we could help gather some information for their project. Jamie’s blog...
View Driving Record: insight from the inside
...we usually get a response rate of around 1,000 (roughly 20% of our staff), and this really helps give an idea on peoples thoughts, opinions or awareness about a range...
IEP testing: why Agile works
...some of my views and experiences of the many changes I’ve seen in the way that I now work, as well as the various things that I have learnt since...
So we’re delivering this project using Agile: what that means
...next two Digital Exemplars, which are Vehicle Management and Personalised Registrations. It’s great to see that there is a real buzz around the place about the opportunities Agile delivery offers....
View driving record: user testing
As we get closer to the Beta phase of the 'view my driving record' service, our insight activities are gathering pace. September was another busy month of testing with the public. This time we travelled to Plymouth, and then just …