Have you lost your documents but need to tax your vehicle? We’ve got you covered! You can now apply for a new log book and tax at the same time. Rachel Sargeant, Senior Customer Product and Services Manager, explains how this service update will save you time.
...them or talk them through the process. In our lab we had the participant viewing the customer portal of view driving record whilst our observers were recording the action in...
Following on from July’s SPRINT Alpha (which celebrated the best in digital and showcased the work being done around the UK to make services digital by default) this month’s Sprint Share event promised knowledge sharing and networking by bringing people together …
...hear what I had to say. Throat dry but palms sweaty as they rest on the side of the podium, first slide of the presentation hovering on the screen behind...
...user testing on View Driving Record. Following on from the test we had conducted a fortnight before, these represented the ninth and tenth rounds of testing and we have learned...
DVLA recently held a ‘Let’s get digital’ event in partnership with Swansea City Council’s Lifelong Learning Team which saw over 50 people attend. The aim of the event was to help people who have never used a computer go online. …
...tweets promoting the survey to co-inside with Rohan’s presentation, even better if we could get it to appear in our Twitter feed when he reached that slide in his presentation....
...Internal comms is no different. It’s really important to keep in touch with what customers and audiences want to hear about and we’re really keen to exploit digital technology to...
...Stories well in advance of the code being cut means that problems are resolved, and in an environment such as this, where time is sparse, it makes all the difference....
Up until a year ago I would have said that for me it was a bit of mystery, but with Agile you learn very quickly... or get left behind! Here...
As we get closer to the Beta phase of the 'view my driving record' service, our insight activities are gathering pace. September was another busy month of testing with the public. This time we travelled to Plymouth, and then just …