DVLA’s new online service, the Driver and vehicles account, allows motorists to view their driver and vehicle information in one place and receive digital tax reminders. Rebecca Naylor, Service Designer, tells us more.
Standing on a stage, lights dimmed except for the high-powered spotlight shining in my eyes. A room of 500 industry experts in web design, analytics and research all waiting to hear what I had to say. Throat dry but palms …
This past Monday, after a four and half hour drive from Swansea to Liverpool, we found ourselves checking into a hotel about 50 feet from the Echo Arena where, interestingly, the Arctic Monkeys were playing a gig. As much as …
DVLA recently held a ‘Let’s get digital’ event in partnership with Swansea City Council’s Lifelong Learning Team which saw over 50 people attend. The aim of the event was to help people who have never used a computer go online. …
Not long ago I went to a conference and an analogy stuck with me...'you should see Twitter as the world’s largest focus group’, with responsibility for social media engagement it was something I was keen to introduce at DVLA. As …
We heard a few weeks ago from Jamie Trollope as he told us about how the digital services teams here at DVLA are really putting the customer at the heart of product design. The team looked at how digital technology can …
Having worked on the Integrated Enquiry Platform (IEP) project since the start of 2013 I would like to take this opportunity to pen this blog so that I can share some of my views and experiences of the many changes …
Up until a year ago I would have said that for me it was a bit of mystery, but with Agile you learn very quickly... or get left behind! Here within DVLA our first real venture into the Agile world …
As we get closer to the Beta phase of the 'view my driving record' service, our insight activities are gathering pace. September was another busy month of testing with the public. This time we travelled to Plymouth, and then just …
As we have developed the view driving record service our aim has been to meet our user needs in everything we do. User Insight has been really useful in helping us to understand any privacy concerns our customers may have …
As part of the Digital by Default agenda, many government departments have switched from the traditional methods of developing software and adopted the Agile approach. Here at DVLA we are no exception. Having been a User Acceptance (UA) tester using …