We recently hosted our 7th annual Code Challenge, providing 7 to 18-year-olds the opportunity to develop their STEM skills and win fantastic tech equipment prizes for their schools. STEM lead, Mark Jones, tells us more about the event.
Not long ago I went to a conference and an analogy stuck with me...'you should see Twitter as the world’s largest focus group’, with responsibility for social media engagement it was something I was keen to introduce at DVLA. As …
We heard a few weeks ago from Jamie Trollope as he told us about how the digital services teams here at DVLA are really putting the customer at the heart of product design. The team looked at how digital technology can …
Having worked on the Integrated Enquiry Platform (IEP) project since the start of 2013 I would like to take this opportunity to pen this blog so that I can share some of my views and experiences of the many changes …
Up until a year ago I would have said that for me it was a bit of mystery, but with Agile you learn very quickly... or get left behind! Here within DVLA our first real venture into the Agile world …
As we get closer to the Beta phase of the 'view my driving record' service, our insight activities are gathering pace. September was another busy month of testing with the public. This time we travelled to Plymouth, and then just …
As we have developed the view driving record service our aim has been to meet our user needs in everything we do. User Insight has been really useful in helping us to understand any privacy concerns our customers may have …
As part of the Digital by Default agenda, many government departments have switched from the traditional methods of developing software and adopted the Agile approach. Here at DVLA we are no exception. Having been a User Acceptance (UA) tester using …
My name is Jamie Trollope and although I have worked in the Customer Insight Team within DVLA for a number of years, I have only recently joined the exemplar project team as an Insight Manager. I’m extremely excited to be …
As I reported in my first blog post, DVLA has started to look at how we can deliver digital services to allow users to let DVLA know about changes to their vehicle. These include when you have bought or sold …
Last week we tested the section of our new integrated enquiries platform Alpha version that allows drivers to check their driving licence record online. Testing the prototype with real customers is essential to ensure we deliver something they want to …