Picture the scene, it’s your second day in a completely new role and you read an email asking you to write your first blog. What do you do? Well, have a crack at writing one of course! Initially I had no idea what to write about but as my day unfolded, it became apparent I had plenty of things to say.
It might help if I introduce myself, whilst Ryan Davies is the product owner for drivers enquiries I'll be looking after DVLA's vehicle enquiries. Although the work I'll be doing isn't up there on the exemplar pedestal, it's definitely not in the shadows and another important piece in DVLA’s transformation portfolio.
It's day 2 of a three-week inception, I already feel like I've been in a room with Dom Cobb (from the film Inception). My morning has consisted of extracting valuable secrets from deep within me and my team of business subject matter experts sub consciousness. It's been fascinating to understand what enquiries users make against DVLA's records and the reasons why. I'm still amazed that by day 2 we've only scratched the surface, there’s a lot more hard work still to come.
I’ve already come to the conclusion that providing fit for purpose services will be challenging but not impossible. As I'm riding on the coat tails of View Driving Record, Vehicle Management and Personalised Registrations, I'm at an advantage as I can learn from their experiences and apply that learning in order to help with my service delivery.
Over the next few weeks, understanding user needs will be critical. Understanding technical complexity and how I fit into the bigger transformation picture will also be very important. I then have the pleasure of putting these three factors together to help identify and shape what can be delivered into the world of Alpha. Wish me luck!