Last year was another great year for DVLA's digital services. More of you than ever before chose to apply online for the documents you need to get on the road safely, quickly and easily. Saving yourself time and money.
Matt Lewis, DVLA Chief Architect, provides an update on DVLA's latest exciting development in the world of voice skills.
Hi, in my first blog I talked about my new role as a Vehicle Enquiries service designer. It’s been four months now and I’m learning more each day about our users’ requirements and when they’re most likely to use the …
Last month Emma Steele (Vehicle Enquiries service designer) and I were invited to 2 British Vehicle Rental and Leasing Association (BVRLA) forums. BVRLA regularly hold forums with their members to discuss any issues and share experiences within the rental and leasing …
Hi I’ve recently taken up my new role as a Vehicle Enquiries service designer. I’ve worked for DVLA for 11 years, in our Contact Centre, starting off as a telephone advisor and moving on to operational management, to coaching and …
We’ve done it! View Vehicle Record gets its ‘Live’ badge - meeting the Government Digital Service (GDS) Live standard. Companies on DVLA’s fleet scheme use the View Vehicle Record (VVR) enquiry service to check vehicle details for vehicles in their …
Since VVR moved into public beta on the 24 March, 330 fleet companies have given their administration details and now have access to the service. My last blog on moving into public beta helped raise the profile of DVLA’s Fleet …
Dr Kirsty Line, Phil Moore and Alex Knell Department for Environment Food & Rural Affairs (DEFRA) were welcomed by DVLA’s VVR service designer Natalie Morgan on 16 April 2015. The purpose of the visit was to see the developed and …
We are delighted to announce that the VVR service has now moved into public beta. This free, simple to use service, enables users registered on DVLA’s fleet scheme to access data on their vehicles 24/7. This service has been developed …
During the development of View Vehicle Record (VVR) and V5C on Demand for fleet companies, a lot of user requirement gathering and engagement events took place between DVLA and fleet operators. This information has been used to build our services and …