Vehicle management online services

Vehicle enquiries service designer, Emma Steele, talks about VVR, VES and developing an API

Hi I’ve recently taken up my new role as a Vehicle Enquiries service designer. I’ve worked for DVLA for 11 years, in our Contact Centre, starting off as a telephone advisor and moving on to operational management, to coaching and …

Transforming DVLA services – engaging with fleet companies

HM Revenue & Customs (HMRC) hosted our latest ‘Transforming DVLA Services stakeholder event’ in November 2014 where 80 fleet companies from DVLA’s fleet scheme were welcomed. Julie Riseley, Service Designer for V5C on Demand, opened the event and thanked everyone …