DVLA service designer Emma Steele shares the success of DVLA’s recently launched API developer portal on GOV.UK.
Following on from her last blog, Emma Steele explains how DVLA's vehicle enquiry service, ‘Check if a vehicle is taxed and has an MOT’ reached live status.
In my last blog I touched upon the work we’ve been doing, from reviewing feedback, carrying out usability testing and arranging trials of the service, to breaking down information to better understand what information you need.
It’s been a while since I’ve updated you on where we are with the vehicle enquiries web service and the API development.
Hi, in my first blog I talked about my new role as a Vehicle Enquiries service designer. It’s been four months now and I’m learning more each day about our users’ requirements and when they’re most likely to use the …
Hi I’ve recently taken up my new role as a Vehicle Enquiries service designer. I’ve worked for DVLA for 11 years, in our Contact Centre, starting off as a telephone advisor and moving on to operational management, to coaching and …