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Vehicle Enquiry Service (VES) redesign: we’re nearly there

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In my last blog I touched upon the work we’ve been doing, from reviewing feedback, carrying out usability testing and arranging trials of the service, to breaking down information to better understand what information you need.

Cartoon of monitor and mobile phone

Since we abolished the tax disc we’ve been getting on average 55 million requests every month from customers checking on the tax status of their vehicle. The service is used by a wide range of customers – from police, traffic officers, motor dealers, and MOT garages, to people like you and I who may be buying a new vehicle.

Your feedback has been invaluable

I’d like to thank all of you who left feedback on the service, took part in the trials and responded to our survey. Your feedback has helped us enormously.

We’ve listened and made changes

When you access the service you’ll no longer need to give the ‘make’ of the vehicle. This is a small but important change because it will make a huge difference to some of our customers who have historic or special build vehicles. As it stands, the system sometimes does not pick up those records, but it will once this change comes in.

We have also:

  • added an additional confirmation step which displays partial vehicle details to help you to check at an earlier stage in the process that you are accessing the correct record
  • added additional links to other services, helping you get to where else you may need to go on GOV.UK more quickly
  • moved the facility to search for personal tax rates from the initial screen to the vehicle details page – this is based on feedback that most of you prefer one thing per page

We’re aiming to release all of these changes at the beginning of May 2017.

How to use the service

You’ll be able to access the service in exactly the same way as you do currently, on GOV.UK.

Further changes

This is not the end – we’ll always be looking to refine and improve our services. We’ve a number of other improvements and service changes to make in the coming months. Keep an eye out for updates. We’ll keep you informed on the switchover to the new screens and any further changes through this blog.

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1 comment

  1. Comment by Emma posted on

    Sounds good so far , look forward to being able to use it it when it's up and running