On 20 January 2015, we released our latest new digital services ‘Selling a vehicle into the motor trade’. This allows motor traders to notify us online and in real time that a vehicle has been passed or part exchanged to them. The service has seen a dramatic increase in take up, week on week, since going live as the shift to digital transactions over paper becomes more popular.
Those using the service receive instant confirmation that we’ve updated their records. This gives the keeper peace of mind that their liability for the vehicle has stopped, which provides an excellent customer experience.
If there are any remaining periods of vehicle tax then the refund is calculated from the date the application is submitted online and an automatic refund is issued. Similarly, if there’s a Direct Debit in place for vehicle tax it’ll be cancelled from that day.
The motor trade will also reap the additional benefits of administrative and postage savings by not having to send the V5C/3 yellow slips to us.
The majority of feedback we’ve had from the motor trade who’ve used the service is that it’s quick and easy to use, more convenient and is saving money on the costs incurred by sending hundreds of V5C/3 disposal notifications to DVLA by post every week. It’s also increased the quality of their customer service, as they’re able to help their customers deal with paperwork with DVLA and get refunds of remaining tax more quickly.
Customers are also impressed with the instant confirmation they get at the point of part exchange that they’ve been removed from our records as the keeper.
Anyone in the motor trade not using the service can start doing so today and start making the most of the many benefits that the service has to offer. There’s no need to register with us, the service can be accessed on GOV.UK and is available Monday to Saturday 8am to 6pm.