As a reminder the View Vehicle Record service is being developed to enable customers and stakeholders to view information on their vehicle(s). The service will sit on GOV.UK so that it can be easily accessed. In the first instance the service will be available to fleet companies/operators only.
Based on the views of fleet companies the service being developed will provide users with a single or multiple screen view of vehicles within their fleet – see the screen shot below.
During the beta phase we’ll be looking to include information about a vehicle’s MOT and taxation details. Hopefully this information will prove to be useful to motorists when looking up tax and vehicle data.
What would users like to see from a Vehicle Enquiry service?
Our Customer Insight Team continues to conduct user testing with fleet companies, we also recently carried out a survey to find out what users would like to see from a DVLA Enquiry Service.
Understanding user needs is critical and the responses will be used to improve service development and make it fit for purpose. It also helps understand what concerns our stakeholders would like us to action.
We’ll soon be approaching a limited number of fleet companies from different fleet sectors e.g. hauliers, emergency vehicles, car hire etc. They’ll be invited to use and test the enquiry service. The feedback we receive will help to change, adapt, improve and progress the service ensuring it’s a simple, better and safer for users before it's put live.
If you have any queries please post a comment or email VVRprojects@dvla.gsi.gov.uk