DVLA cleaned up at the 2016 Digital Leaders 100 awards ceremony scooping the Digital Public Sector Innovation and the overall Digital Leaders 100 Award. I attended with colleagues from Drivers Services Management team, proudly representing the agency.
To give a bit of background about the nominated service: On 8 June 2015, the driving licence counterpart was abolished and the digital version launched. Customers using this service can now view, share and check their driving licence without the hassle of an extra bit of paper. The launch of this service marked the culmination of months of hard work from the team at DVLA and to date, more than 1 million customers a month are using the service. Our digital services are built on saving customers time and this is exactly what this service does.
Share Driving Licence was the nominated service in both categories – this part of the service puts the customer in the driving seat and enables them to share their details, easily and safely. This is a massive achievement for the whole team and everyone who has worked on the service from across the agency. We were in good company in this category competing with the Home Office, Surrey Council and The Metropolitan Police.
The team and I who worked on the service were sitting alongside our Chief Executive Oliver Morley and Non-Executive chair Lesley Cowley, all with bated breath waiting for the anouncement - we won! Walking up to get the award with everyone was an amazing experience – it went by in an excited blur and then it was straight into an interview with Computer Weekly magazine.
The evening ended on the highest of highs when we were announced as the winner of the overall award, Digital Leaders 100. This catapults DVLA to the top of the digital leader tree and it’s an accolade that we are immensely proud of.
That’s not the end though – as I said in my last blog, we continue to look at customer feedback to improve the service and offer even more value to our customers. Watch this space.