Firstly, let me introduce myself. I’m DVLA’s Service Manager for our three digital exemplars – integrated enquiry platform, change of keeper and personalised registrations. As Service Manager I’m accountable for developing and delivering user focused digital services. Together with the teams involved in delivering our exemplars, I’ll be using this blog to keep you updated on our progress.
I started in the role on 3 June 2013 and since then it has been a whirlwind of training, meeting new people, presentations, workshops and train journeys. I have also seen more post it notes than I ever dreamt possible!
The Service Manager induction has been an excellent opportunity to network and find out more about what else is going on in government. The group have shared experiences, identified we have similar issues, and supported each other to overcome them. We‘ve had a deep dive into all things digital from developing user stories through to meeting the digital by default service standards.
I‘ve been able to apply these new skills back in the day job as we‘ve kicked off the discovery process for our change of keeper and personalised registrations exemplars. There are millions of users of these services and we have tried to focus on what these users want, whilst also aligning it to the agency’s goals.
On the integrated enquiry platform, we’re making great progress on delivering driver data to the insurance industry whilst at the same time, allowing individual users to view their own driving record in the future. The initial user testing has been positive and in the next month we’ll take this up another notch to keep iterating and improving based on feedback.