Natalie Morgan, Service Designer at DVLA, explains how we’re making it easier for drivers to tell us about a health condition online, and looks at the latest improvements that mean even more customers can now use the service.
...For example viewing your driving record or taxing your car online. But technology in the world of transport is evolving fast. Innovations like self driving cars, alternative fuel types, the...
The View Driving Record (VDR) public beta has been running for over two months, with over 50,000 visits to date. When giving users access to sensitive information such as the details on your driving licence, we need to be sure …
As mentioned in my last post, we've had a significant number of people use our beta vehicle tax and SORN services over the last few months - nearly 200,000 transactions in total. We've also had a lots of positive feedback …
Alongside the Vehicle Tax and SORN beta services that we launched in February, we also released an updated version of our Vehicle Enquiry Service. This service lets you find out information about a vehicle such as its vehicle excise duty …
Back at the end of February, we launched a public beta of the Renew a tax disc service. Since then, nearly 200,000 people have taxed their car using the new service and we've been iterating and improving it based on …
Back in March I wrote about the need to think beyond digital services when it comes to digital transformation and the role of communications in achieving this. Real transformation needs a change in mind set, not just a change in …
...is becoming commonplace within change delivery in DVLA and Agile Consultant Jim Frewin talked about what it was and how it can help you to deliver change. He used some...
...allow us to make improvements over the next few weeks based on real life feedback. But the thing that has grabbed my attention most since we have moved into public...
...them to contact us by phone if their issue was complicated or we required their personal details to answer the query – not great customer service. It was clear to...
Picture the scene, it’s your second day in a completely new role and you read an email asking you to write your first blog. What do you do? Well, have...