Changing mindsets
Back in March I wrote about the need to think beyond digital services when it comes to digital transformation and the role of communications in achieving this. Real transformation needs a change in mind set, not just a change in …
Driving development for digital delivery conference
...is becoming commonplace within change delivery in DVLA and Agile Consultant Jim Frewin talked about what it was and how it can help you to deliver change. He used some...
View driving record - the first 2 weeks
...allow us to make improvements over the next few weeks based on real life feedback. But the thing that has grabbed my attention most since we have moved into public...
Improving our customer service on Twitter
...them to contact us by phone if their issue was complicated or we required their personal details to answer the query – not great customer service. It was clear to...
Vehicle enquiries new product owner
Picture the scene, it’s your second day in a completely new role and you read an email asking you to write your first blog. What do you do? Well, have...
View Driving Record: public beta
Yesterday, at just after midday, we launched the public beta of View Driving Record on GOV.UK. With desktops, laptops, tablets and mobiles at the ready, the whole team gathered around the screen waiting eagerly for Dafydd Vaughan, GDS Technical Architect, …
Bring on beta
It’s been a few months since my last blog and the time has quite literally flown by! Testing on the View Driving Record project has gone from busy to hectic over the past few months… and I wouldn’t have had …
DVLA attends IT Wales international women’s day
I was delighted to be invited to speak at the IT Wales International Women’s Day event at the Liberty Stadium on Thursday 6th March. My remit was to speak about my career in IT, and the more I thought about …
Beyond digital services
Last week, it was great to host a visit from The Rt Hon Francis Maude MP Minister for the Cabinet Office and Paymaster General. Francis was keen to find out more about what we are doing to support the government’s …
New online vehicle tax screens: from development to live
Last week, I was really proud to be part of the team that announced that we’re testing new versions of our 'Tax your vehicle' and 'Register your vehicle as off the road (SORN)' services. These versions have been released into public beta, …