Changing mindsets
Back in March I wrote about the need to think beyond digital services when it comes to digital transformation and the role of communications in achieving this. Real transformation needs a change in mind set, not just a change in …
DVLA Digital Services
Driving development for digital delivery conference
When I first received the invite for the DVLA diversity conference I thought the link between digital and diversity was a bit tenuous but as my role involves communicating digital change I was curious to understand more. The day started …
Improving our customer service on Twitter
On 21st May 2012 the digital communication team launched DVLA’s Twitter account with the aim of providing customers with helpful information, advice and corporate news. About 6 months later we started to reply to basic customer queries. In most cases, …
DVLA attends IT Wales international women’s day
I was delighted to be invited to speak at the IT Wales International Women’s Day event at the Liberty Stadium on Thursday 6th March. My remit was to speak about my career in IT, and the more I thought about …
Beyond digital services
Last week, it was great to host a visit from The Rt Hon Francis Maude MP Minister for the Cabinet Office and Paymaster General. Francis was keen to find out more about what we are doing to support the government’s …
New online vehicle tax screens: from development to live
Last week, I was really proud to be part of the team that announced that we’re testing new versions of our 'Tax your vehicle' and 'Register your vehicle as off the road (SORN)' services. These versions have been released into public beta, …
Testing a new tax disc and SORN service
Last week, we released new versions of our 'Tax your vehicle', 'Register your vehicle as off the road (SORN)' and 'Get vehicle information from DVLA' services into public beta. Over the past few months, a small team here at DVLA have been …
Sprint 14 blog
It’s been a couple of weeks now since the Sprint 14 event hosted by GDS in Central London. This event showcased all the good work that the exemplar projects have been doing across government. The day started off soggy and misty with …
Migrating to digital platforms at DVLA
Several people have asked about our future technology platform and our plans and approach to moving services onto it. So here’s our first update on the subject. The existing DVLA estate is large and complex, with many of the systems …
Assisting customers with digital services
Although we’re in the run up to the Christmas break, our testing schedule hasn’t let up! In my last blog I talked about our intention to conduct a dedicated assisted digital test with customers. After some technical difficulties, and a …