Changing mindsets
Back in March I wrote about the need to think beyond digital services when it comes to digital transformation and the role of communications in achieving this. Real transformation needs a change in mind set, not just a change in …
DVLA Digital Services
Driving development for digital delivery conference
...is becoming commonplace within change delivery in DVLA and Agile Consultant Jim Frewin talked about what it was and how it can help you to deliver change. He used some...
Improving our customer service on Twitter
...them to contact us by phone if their issue was complicated or we required their personal details to answer the query – not great customer service. It was clear to...
DVLA attends IT Wales international women’s day
I was delighted to be invited to speak at the IT Wales International Women’s Day event at the Liberty Stadium on Thursday 6th March. My remit was to speak about my career in IT, and the more I thought about …
Beyond digital services
Last week, it was great to host a visit from The Rt Hon Francis Maude MP Minister for the Cabinet Office and Paymaster General. Francis was keen to find out more about what we are doing to support the government’s …
New online vehicle tax screens: from development to live
Last week, I was really proud to be part of the team that announced that we’re testing new versions of our 'Tax your vehicle' and 'Register your vehicle as off the road (SORN)' services. These versions have been released into public beta, …
Testing a new tax disc and SORN service
Last week, we released new versions of our 'Tax your vehicle', 'Register your vehicle as off the road (SORN)' and 'Get vehicle information from DVLA' services into public beta. Over the past few months, a small team here at DVLA have been …
Sprint 14 blog
...coffee it was time for a breakout session. I attended the “digital for all” session where the emphasis was on people who are not online. It was very powerful to...
Migrating to digital platforms at DVLA
Several people have asked about our future technology platform and our plans and approach to moving services onto it. So here’s our first update on the subject. The existing DVLA estate is large and complex, with many of the systems …
Assisting customers with digital services
...them or talk them through the process. In our lab we had the participant viewing the customer portal of view driving record whilst our observers were recording the action in...