Dr Kirsty Line, Phil Moore and Alex Knell Department for Environment Food & Rural Affairs (DEFRA) were welcomed by DVLA’s VVR service designer Natalie Morgan on 16 April 2015. The purpose of the visit was to see the developed and …
On a snowy day in London back in January 2013 I attended the first GDS Sprint event, titled Sprint 13. Along with several hundred others, I listened intently as Francis Maude, Mike Bracken et al set out their vision for …
It's an exciting time for DVLA - we're building loads of new digital services and transforming our technology. We're making things to let people view their driving licence online, tell us they've sold a car and tax their vehicle by …
On Friday 14 November, we launched a partnership with TechHub Swansea which will see us working with local businesses, suppliers, customers and universities to design and develop digital services over a 2 year programme. We’ll be investing in the future …
In a rapidly changing organisation, racing towards delivering top class digital services to its customers, we have a challenge. The challenge is, to sustain this level of delivery we need our staff on board and in possession of digital skills. …
DVLA is doing great things at the moment to deliver new digital services. If you’re not aware of what we are doing you can read about it on our blogs. For example viewing your driving record or taxing your car …
As mentioned in my last post, we've had a significant number of people use our beta vehicle tax and SORN services over the last few months - nearly 200,000 transactions in total. We've also had a lots of positive feedback …
Alongside the Vehicle Tax and SORN beta services that we launched in February, we also released an updated version of our Vehicle Enquiry Service. This service lets you find out information about a vehicle such as its vehicle excise duty …
Back at the end of February, we launched a public beta of the Renew a tax disc service. Since then, nearly 200,000 people have taxed their car using the new service and we've been iterating and improving it based on …
Back in March I wrote about the need to think beyond digital services when it comes to digital transformation and the role of communications in achieving this. Real transformation needs a change in mind set, not just a change in …