Six months ago I was really lucky to be one of 4 individuals chosen to be part of DVLA’s first digital talent pool. Working at DVLA for 2 years I never thought I’d be able to use my design knowledge …
Last month Emma Steele (Vehicle Enquiries service designer) and I were invited to 2 British Vehicle Rental and Leasing Association (BVRLA) forums. BVRLA regularly hold forums with their members to discuss any issues and share experiences within the rental and leasing …
When people think of Amazon, most would immediately think online shopping. What is not so widely known is that they’re also the largest provider of cloud services in the world! It’s with this in mind that I signed up for …
It’s always good to take time out from developing or running a service to look at the full end to end design and consider how it could be improved. Last week we decided to do this for all 8 of …
Hi I’ve recently taken up my new role as a Vehicle Enquiries service designer. I’ve worked for DVLA for 11 years, in our Contact Centre, starting off as a telephone advisor and moving on to operational management, to coaching and …
One of the exciting parts of developing a new service is testing the prototype with real users for the first time. And so it proved for our new penalty payments service. The service is being developed to allow those motorists …
We’ve started a 4 week pilot of our V5C on Demand service. This follows many customer insight, stakeholder engagement and third party liaison sessions. If your company is registered on DVLA’s fleet scheme you can take part. Over the coming weeks new …
Did you know that you don’t need to wait for the DVLA digital services email to look at our blog? You can find it at dvladigital.blog.gov.uk and browse through our weekly updates at your convenience. Browsing through our blog more often …
Back in May we told you more online services were coming your way. We’re pleased to announce that Tell DVLA you've sold or bought a vehicle has successfully passed the Government Digital Service assessment and is now available in public Beta. …
One of the phrases Government Digital Service (GDS) uses that has really struck a chord with me “Doing the hard work to make things simple”. This really rings true when we describe how we have gone about trying to improve …