We know employers and businesses needing to check driver records want this information instantly. So, earlier this year our Access to Driver Data (ADD) service went live and was offered to organisations. The benefits of using ADD Users of our …
Six months ago I was really lucky to be one of 4 individuals chosen to be part of DVLA’s first digital talent pool. Working at DVLA for 2 years I never thought I’d be able to use my design knowledge …
Last month Emma Steele (Vehicle Enquiries service designer) and I were invited to 2 British Vehicle Rental and Leasing Association (BVRLA) forums. BVRLA regularly hold forums with their members to discuss any issues and share experiences within the rental and leasing …
When people think of Amazon, most would immediately think online shopping. What is not so widely known is that they’re also the largest provider of cloud services in the world! It’s with this in mind that I signed up for …
It’s always good to take time out from developing or running a service to look at the full end to end design and consider how it could be improved. Last week we decided to do this for all 8 of …
Hi I’ve recently taken up my new role as a Vehicle Enquiries service designer. I’ve worked for DVLA for 11 years, in our Contact Centre, starting off as a telephone advisor and moving on to operational management, to coaching and …
Since the abolition of the counterpart driving licence in June this year, our Share Driving Licence service has been used to generate over 2.8 million check codes in 205 countries. Reviewing feedback and testing the service During this time, we’ve …
We’ve done it! View Vehicle Record gets its ‘Live’ badge - meeting the Government Digital Service (GDS) Live standard. Companies on DVLA’s fleet scheme use the View Vehicle Record (VVR) enquiry service to check vehicle details for vehicles in their …
One of the exciting parts of developing a new service is testing the prototype with real users for the first time. And so it proved for our new penalty payments service. The service is being developed to allow those motorists …
We’ve started a 4 week pilot of our V5C on Demand service. This follows many customer insight, stakeholder engagement and third party liaison sessions. If your company is registered on DVLA’s fleet scheme you can take part. Over the coming weeks new …