DVLA’s new online service, the Driver and vehicles account, allows motorists to view their driver and vehicle information in one place and receive digital tax reminders. Rebecca Naylor, Service Designer, tells us more.
Last month Emma Steele (Vehicle Enquiries service designer) and I were invited to 2 British Vehicle Rental and Leasing Association (BVRLA) forums. BVRLA regularly hold forums with their members to discuss any issues and share experiences within the rental and leasing …
When people think of Amazon, most would immediately think online shopping. What is not so widely known is that they’re also the largest provider of cloud services in the world! It’s with this in mind that I signed up for …
It’s always good to take time out from developing or running a service to look at the full end to end design and consider how it could be improved. Last week we decided to do this for all 8 of …
Hi I’ve recently taken up my new role as a Vehicle Enquiries service designer. I’ve worked for DVLA for 11 years, in our Contact Centre, starting off as a telephone advisor and moving on to operational management, to coaching and …
Since the abolition of the counterpart driving licence in June this year, our Share Driving Licence service has been used to generate over 2.8 million check codes in 205 countries. Reviewing feedback and testing the service During this time, we’ve …
We’ve done it! View Vehicle Record gets its ‘Live’ badge - meeting the Government Digital Service (GDS) Live standard. Companies on DVLA’s fleet scheme use the View Vehicle Record (VVR) enquiry service to check vehicle details for vehicles in their …
One of the exciting parts of developing a new service is testing the prototype with real users for the first time. And so it proved for our new penalty payments service. The service is being developed to allow those motorists …
We’ve started a 4 week pilot of our V5C on Demand service. This follows many customer insight, stakeholder engagement and third party liaison sessions. If your company is registered on DVLA’s fleet scheme you can take part. Over the coming weeks new …
Did you know that you don’t need to wait for the DVLA digital services email to look at our blog? You can find it at dvladigital.blog.gov.uk and browse through our weekly updates at your convenience. Browsing through our blog more often …
Well the first half of 2015 has certainly flown but what a great 6 months, with the launch of both PR online services into public beta. It’s certainly been a busy and challenging 12 months to get us to this …