Improving our online vehicle tax service
...insight to get to the root of the problem and 2 themes keep coming back. Users don’t understand the difference between getting a tax reminder and taxing a new vehicle;...
DVLA Digital Services
DEFRA visit DVLA’s View Vehicle Record (VVR) project
...an overview of the project, which has been delivered using ‘agile’ methodology, the group were joined by Peter van der Merwe (technical architect lead) and Linda G Davies (VVR project...
400 days of transformation
On a snowy day in London back in January 2013 I attended the first GDS Sprint event, titled Sprint 13. Along with several hundred others, I listened intently as Francis Maude, Mike Bracken et al set out their vision for …
Help us build fantastic digital services
It's an exciting time for DVLA - we're building loads of new digital services and transforming our technology. We're making things to let people view their driving licence online, tell us they've sold a car and tax their vehicle by …
DVLA’s investment in Wales’s digital economy – TechHub Swansea
On Friday 14 November, we launched a partnership with TechHub Swansea which will see us working with local businesses, suppliers, customers and universities to design and develop digital services over a 2 year programme. We’ll be investing in the future …
Removing the barriers to digital
In a rapidly changing organisation, racing towards delivering top class digital services to its customers, we have a challenge. The challenge is, to sustain this level of delivery we need...
My car just tweeted me to say it was home…
...For example viewing your driving record or taxing your car online. But technology in the world of transport is evolving fast. Innovations like self driving cars, alternative fuel types, the...
Iterating the Vehicle Tax and SORN betas
As mentioned in my last post, we've had a significant number of people use our beta vehicle tax and SORN services over the last few months - nearly 200,000 transactions in total. We've also had a lots of positive feedback …
Making vehicle information clearer
Alongside the Vehicle Tax and SORN beta services that we launched in February, we also released an updated version of our Vehicle Enquiry Service. This service lets you find out information about a vehicle such as its vehicle excise duty …
Next phase of the tax disc beta
Back at the end of February, we launched a public beta of the Renew a tax disc service. Since then, nearly 200,000 people have taxed their car using the new service and we've been iterating and improving it based on …