As we have developed the view driving record service our aim has been to meet our user needs in everything we do. User Insight has been really useful in helping us to understand any privacy concerns our customers may have …
As part of the Digital by Default agenda, many government departments have switched from the traditional methods of developing software and adopted the Agile approach. Here at DVLA we are no exception. Having been a User Acceptance (UA) tester using …
My name is Jamie Trollope and although I have worked in the Customer Insight Team within DVLA for a number of years, I have only recently joined the exemplar project team as an Insight Manager. I’m extremely excited to be …
As I reported in my first blog post, DVLA has started to look at how we can deliver digital services to allow users to let DVLA know about changes to their vehicle. These include when you have bought or sold …
Last week we tested the section of our new integrated enquiries platform Alpha version that allows drivers to check their driving licence record online. Testing the prototype with real customers is essential to ensure we deliver something they want to …
Following on from Rohan’s blog post introducing himself as DVLA’s Service Manager I wanted to provide some further detail on my role as the product owner for IEP, one of DVLA’s three digital exemplar projects. I have been in this …
Rohan (Service Manager), Ryan (IEP Product Owner) and I (IEP Programme Manager) were invited to present at the GDS Sprint Alpha event at the Royal Society in London. I was impressed by the turnout and the amount of very senior …
The Integrated Enquiries Platform Programme, or IEP for short, is DVLA’s first digital exemplar. It will provide DVLA with an enquiry platform capable of handling millions of requests for data from individuals, public sector and organisations who have a right …
DVLA has received a Highly Commended accolade at Digital Unite’s Spring Online Best Events Awards 2013. The recognition is for the ‘Empowering people to get online’ event held last April. David James from our Digital Service Team explains more: We co-ordinated …
Firstly, let me introduce myself. I’m DVLA’s Service Manager for our three digital exemplars – integrated enquiry platform, change of keeper and personalised registrations. As Service Manager I’m accountable for developing and delivering user focused digital services. Together with the …